For personal assistance with changing your membership information, please call (707) 433-1000 ext. 123. Information can be changed temporarily (single shipment, specified period of time, etc.) or permanently. You may also login to your account at www.drycreekvineyard.com/myaccount to update your information at any time.
You can check your club information at any time at www.drycreekvineyard.com/myaccount. Enter your email address and click ‘forgot password’ to set up your account. Once you are logged in, click on ‘club list’ to see what club you are currently in and how often you will receive your wines.
Yes! You will receive an email with the pre-selected wines for your next shipment from email@example.com at least two weeks before the shipment is processed. If you would like to add or make substitutions to the shipment, please call us at (707) 433-1000 ext. 280 or reply to our email. Please add firstname.lastname@example.org to your email ‘safe senders’ list to make sure you receive our communications.
Yes, IF you have your wine delivered to a state to which we do ship. Please visit our wine shipping page to learn about the individual state shipping requirements.
If you wish to pick up all of your shipments at the winery, please please call (707) 433-1000 ext. 123 or email us at email@example.com. Simply provide us with your email address, and request your membership be changed to winery pickup status.
Call us at (707) 433-1000 ext. 123 and Amanda Barber can reroute the pending shipment to another address, or process your order with a delayed ship date to arrive after your return.
Please call us at (707) 433-1000 ext. 280. Please know that after three delivery attempts are made, your shipment will be returned to the winery at a significant expense to us. To help defer some of the cost, we will be charging a $10 re-shipment fee for all returned orders. Thank you for your understanding.
The delivery agent will make two more attempts, after which your order will be returned to the winery. Your order can then be reshipped for an additional fee to help defer the return cost charged to us. We strongly recommend that your wine be delivered to a business address.
You will receive an email notifying you of the payment issue and it will include directions on how to update your payment information. Once your credit card has been updated, we will be notified and can reprocess your club shipment.
Order in our online store or call us at (707) 433-1000 ext. 280 for personal assistance. Our knowledgeable team can answer all of your questions about the available wines and fill your order. As a wine club member, all your information is on file and the shipment is automatically billed to your credit card on file (unless otherwise specified). The wine can be shipped to the shipping address on file, or any other address you specify.
Call us at (707) 433-1000 ext. 280 for personal assistance. A personalized gift card can be enclosed, and special delivery arrangements can be made.
Call Amanda Barber at (707) 433-1000 at ext. 123 to cancel or reinstate your membership. Please note that there is a short-term commitment of receiving two scheduled shipments, after which you may cancel your membership at any time.
Yes! Call Amanda Barber at (707) 433-1000 ext. 123 with the lucky recipient’s information. They will receive regular wine shipments and all the same benefits you do from your membership. Their club shipments are automatically billed to your card and continue until you cancel the gift membership.